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Q1: What are the event options for 2021? Answer: We are offering events for everyone! New this year will be 2 different Multi-Week Challenges ("Run Like There's SNOW Tomorrow" and "SNOW Goals"). Virtual Half Marathon and Virtual Quarter Marathon (new for 2021). Diligently planning for a LIVE Half Marathon and LIVE Quarter Marathon (now open for registration, but capacity is limited) to be conducted on Saturday March 20th 2021.
Q2: What is included in my registration? Answer: It depends on your event chosen. Virtual and Challenge events include a giveaway item (short sleeve shirt or upgrade to ultra-premium jacket), medal/coin and a virtual bib. LIVE events include the same items plus a physical high-quality bib.
Q3: Tell me more about the Giveaway Options! Answer: Included in your registration is a short sleeve blended shirt. Participants may opt out of the shirt if they select "No Shirt - Please Donate Cost" or they may choose to UPGRADE to our Ultra-Premium Jacket (a $65 value) for an additional $20.
Q4: When does the Multi-Week Challenges Start? Answer: Participants will start logging running or walking miles starting on Oct 30th 2020 to simulate "when the snow flies" in Syracuse, NY!
Q5: When and how can I log my Virtual Half or Virtual Quarter results? When will I get my swag? Answer: The Virtual Half and the Virtual Quarter will open up for recording of results starting on Sunday February 21st 2021 (our original planned live race date!) and will be open thru two-weeks after the LIVE 2021 event on Sunday April 4th 2021. You may log your results via self-service by going to your RunSignUp profile, finding our event in your "Upcoming Events" or "Past Events" and then clicking on "Submit Results". We will be aiming to mail out your Virtual event swag after the Live race starting the week of March 22nd 2021.
Q6: Tell me more about "Self-Service Registration Changes"! Answer: You will be able to make your own changes to your registration. Example include: A) Switching from VIRTUAL to LIVE event once we open up and have capacity B) Switching from Half Marathon to Quarter Marathon C) Switching from LIVE event to VIRTUAL D) Deferral to 2022. Please note that any addition registration fees will be paid to process the change. Self-Service Event Transfers close on Sunday February 28th 2021. Self-Service Deferrals close on Sunday March 14th 2021. Any changes after those deadlines must be processed by emailing us.
Q7: Is there a cost to Upgrade from the Virtual to the Live (once opened)? Answer: Yes, the difference in the registration fee for the Live event and the registration fee paid for the Virtual event, plus credit card processing fees. The upgrade option is a win-win for everyone. Athletes will have "locked in" their shirt/jacket size during the Virtual registration and will also be among the first to know the expected timing of when Live registration will be opening.
Q8: Finisher Coins are new to me, how can I display them? Answer: Similar to traditional finisher medals there are a wide range of products available to display coins. Developed for coin collectors and our military service members there is a wide range of products (and pricing) out there. Do a quick search for "Coin Display Stand" or "Coin Display Box" and you'll find plenty of options! Almost as many options as "Medal Displays".
Q9: How do I change my Giveaway or my Corral/Start Time? Answer: You may do so via self-service thru Sunday February 28th 2021 by going to your RunSignUp profile, finding our event in your "Upcoming Events" and then clicking on "Manage Registration". From there simply find the item in the left menu of items to make the changes. Starting Monday March 1st 2021, any change requests must be sent via email for us to process.
Q10: How do I change my Shipping Address? Answer: You may do so via self-service thru Sunday February 28th 2021 by going to your RunSignUp profile, finding our event in your "Upcoming Events" and then clicking on "Manage Registration". From there simply find the item in the left menu of items to make the changes. Starting Monday March 15th 2021, any change requests must be sent via email for us to process.
Q11: When and where is Packet Pickup for the Live Race? Answer: Pre-Race Packet Pickup will be on Thu 3/18 and Fri 3/19 from noon-6p each day. It is held at Raymour & Flanigan Dewitt located at 3430 Erie Blvd E, Syracuse, NY 13214. Race Day Packet Pickup on Sat 3/20 will be at the race location start at Minoa Elementary School. Race day will be starting at 815a thru 1100a. Please do not arrive more than 30min PRIOR to your Corral Start Time.